If for some reason you are not happy with your purchase within 30 days, we will accept the returned unit and issue a refund. Email customer service at vactwins-trc@att.net to request a return material authorization number and return shipping label. Email subject line should read: "RETURN - Order ####“
Order number and reason for return must be listed in email. Returned units must be delivered to us in its original packaging and in the condition it was shipped. Or it may be subject to a restocking fee or not be eligible for refund.
All returned units will be inspected on return. Once return is approved, VacTwins will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order).
Please allow up to 10 business days for your return to be processed.
We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.